In order to ensure our services remain at a high and improving standard, we have a procedure through which you can let us know if for any reason you are not satisfied with your dealings with KeySteps. 

KeySteps Complaints Procedure
KS24COMC_Complaints Procedure for Client[...]
Adobe Acrobat document [426.8 KB]


KeySteps is committed to keeping safe the adults with care and support needs with whom it works and all those who come into contact with us. KeySteps acknowledges its duty to respond appropriately and promptly to any allegations, reports or suspicions of abuse, in line with current legislation and guidelines. Everyone has the right to live in safety, free from abuse and neglect.

KeySteps Safeguarding Statement
KS25SGPC_Safeguarding_Statement for Clie[...]
Adobe Acrobat document [421.3 KB]