Welcome to KeySteps
UPDATE – 01/10/2024
The Charity is currently in a period of transition and re-organisation.
For the time being we will not be issuing any new Deposit Bonds.
(We will continue to offer advice and support to our current tenants and to anyone in crisis.)
OTHER SOURCES OF SUPPORT (for more see our in-Crisis leaflet)
Apply for an Alliance Support Worker to help with accommodation, debts and benefits issues? Looking for work/education/training opportunities? Going into hospital, have health needs or are a carer for someone else?
Tel: 03000 120 120 option 3 for referral or go to www.alliancehomesgroup.org.uk
This is a free service for all ages funded by North Somerset Council
Contact Citizens Advice North Somerset for free, independent, confidential and impartial advice and information on a wide range of subjects. Get in touch by phone or online. Our Advice Shop in The Sovereign, BS23 1HL, is also open for appointments and triage.
Online www.nscab.org.uk
Phone 0800 144 8848 (Mon-Fri 9am-5pm)
Universal Credit Help to Claim - 0800 144 8444
North Somerset Council Homeless Prevention Team - All clients, where able, should complete a self-serve application live.housingjigsaw.co.uk
A team member will call back within 24 hours.
Any person who is homeless that day will need to ring 01934 426330 or email HP.Triage@n-somerset.gov.uk (Out of hours emergencies 01454 615165)
Somewhere To Go is now open 7 days a week 9am-4pm, 365 days a year.
Free Breakfast 9am-11am, £1 Lunch 12.30pm-1pm (not Tuesdays - at Emmanuel Church instead).
Community Nurses, change of clothes, sleeping bags, showers, food parcels.
Assistance with benefits and housing. Foodbank vouchers.
St John’s Hall, Boulevard, WsM, BS23 1NA - 01934 641880
YMCA Homeless Outreach Support can offer help, advice and support for people who are rough sleeping or at risk of becoming a rough sleeper. Based at the Weston office, 138 High Street. Please telephone on 01934 629787 to make an appointment to speak with the team.
Drop-ins at Somewhere to Go: Weds 11am-12pm. Early morning Outreach Wellbeing Walks through the week: Town Centre, Beach Front, Grove Park.
Job Centre Plus
For up-to-date information about online and telephone services please call: 0800 169 0190
Apply for benefits as soon as possible, you may then be able to apply for further emergency assistance through the Jobcentre or North Somerset Council. If you are in hardship you can also apply for a Short-Term Advance to cover the time while your application is being processed.
www.gov.uk/contact-jobcentre-plus/new-benefit-claims
Safe Haven offers expert help for anyone over 16 who is feeling overwhelmed, distressed or struggling with their mental health. The team offers telephone, Zoom and face to face support from the Crisis & Recovery Centre at 4, Boulevard, WsM, BS23 1NA.
Open every day from 6pm - midnight for support. Please call or email to arrange an appointment. Tel: 01934 313480 or email refer.safehaven@nhs.net
(No Drop-ins. Unable to administer or prescribe medication.)
Other Cost of Living Help and Advice
North Somerset Council Cost of Living page for advice and guidance
https://www.n-somerset.gov.uk/col
Citizens Advice North Somerset regularly updated information page
https://www.nscab.org.uk/cost-of-living-crisis/